ACCESIBILITY

The Ministry of Economic Affairs and Digital Transformation is committed to ensuring the accessibility of the Coup de Coeur website, in accordance with Royal Decree 1112/2018, of 7 September, on the accessibility of websites and applications for mobile devices in the public sector, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council, of 26 October 2016. This accessibility statement applies to the website https://coupdecoeurappartements.com/.

COMPLIANCE STATUS

This website is partially compliant with RD 1112/2018 due to the lack of compliance in the following areas:

NON-ACCESSIBLE CONTENT

The following content is not accessible for the following reasons:

a) Failure to comply with Royal Decree 1112/2018:

  • In some texts, it is not possible to override the specified text spacing [requirement number 9.1.4.12 of UNE-EN 301549:2019 – Text spacing].
  • Some pages lack a mechanism to omit blocks of content repeated across multiple pages [requirement number 9.2.4.1 of UNE-EN 301549:2021-03 – Prevent blocks].
  • Certain controls use a downstream event to execute an action [requirement number 9.2.5.2 of UNE-EN 301549:2019 – Pointer cancellation standard].

b) Disproportionate burden: Not applicable.

c) Content not covered by applicable legislation: Not applicable.

PREPARATION OF THIS ACCESSIBILITY STATEMENT

This statement was prepared on December 4, 2024. The method used to prepare the statement was a self-assessment carried out by Tandem Marketing Digital S.L.

Last review of the statement: February 11, 2025

COMMENTS AND CONTACT DETAILS

You can submit inquiries or communicate accessibility-related issues (Article 10.2.a of RD 1112/2018), such as:

  • Reporting any potential non-compliance on this website.
  • Highlighting other difficulties accessing the content.
  • Submitting queries or suggestions for improving website accessibility.

You can contact us via this form, where you may also:

  • File a complaint regarding non-compliance with RD 1112/2018.
  • Request Accessible Information about:
    • Content excluded from RD 1112/2018 under Article 3, Section 4.
    • Content exempted due to disproportionate burden.

Requests for Accessible Information must clearly specify the facts, reasons, and details to verify that the request is reasonable and legitimate.

You can also submit requests through the Generic Instance of the Electronic Office of the Ministry of Economic Affairs and Digital Transformation, or by using the options provided under Law 39/2015, of 1 October, on the Common Administrative Procedure of Public Administrations. Communications, complaints, and requests for Accessible Information will be managed by the Sub-Directorate General for Communication.

APPLICATION PROCEDURE

If, after submitting a request for Accessible Information or a complaint, the request is denied, the decision is unsatisfactory, or the response fails to meet the requirements set out in Article 12.5, the interested party may file a complaint.

A complaint may also be submitted if no response is received within 20 working days. Complaints can be submitted through the Generic Instance of the Electronic Office of the Ministry of Economic Affairs and Digital Transformation. These will be managed by the Undersecretary for Economic Affairs and Digital Transformation of the Ministry of Economic Affairs and Digital Transformation.

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